To Merge, Or Not To Merge, That Is The Question

  • Which of the following codes was used to describe the cause of delay: 14 (Oversales, booking errors), 66 (Late cabin crew boarding or departure procedures), 67 (Cabin crew shortage), 68 (Cabin crew error or special request)?
  • For how long was the flight delayed? How long did it take passengers to reach their destination? How long did it take Doctor Dao to get to the place he needed to be and was he accompanied by his luggage? How long did it take him to heal his wounds?
  • Is there an IATA code for passenger experience and emotional scars they may wear for life?
  • What caused the sudden assignment of deadhead crew from the partner airline?
  • How much will it all cost the airline in refunds, compensations, and future revenue loss?
  • How many passengers on other routes experienced long delays and cancellations and what are the real causes of losses in costs, revenue, and reputation?
  • Do high load factors of over 80% cause more harm from disruption losses than benefits from increased revenue? What are the most critical routes?
  • How much does high aircraft utilisation contribute to disruptions and what are the related losses?
  • How much does adding more routes at congested airports really cost the airline?
  • How many passengers lost connections and how much did it cost the airline?
  • What are the losses caused by outsourced service providers and partners and can they be recovered?
  • Do surveys about passenger satisfaction include disrupted passengers?
  • Can employees cope with a surge in disruptions and how does this reflect on their attitude towards disrupted passengers?
  • What needs to be done to make a better balance between profit and quality?

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Jasenka Rapajic

Jasenka Rapajic

Challenging conventional practices by thinking and managing anew. Offering a modern approach to decision making in airline industry.